Returns and refunds

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For sales online to private consumers via the Rabbit and Bear website and orders taken by any distance method the Customer may, under certain circumstances, have a right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. If the goods are stock items and not bespoke or specially made to order then the Customer can cancel the order and return goods to Rabbit and Bear within 7 working days starting from the day of delivery. Goods must be returned to Rabbit and Bear at the Customer’s expense, be unused, unopened and undamaged. The Customer shall be responsible for any damage caused in transit during return and should ensure adequate insurance. Upon safe receipt of the goods a refund will be issued to the Customer’s account which will include the original cost of delivery. Customers wishing to return items must immediately notify us in writing by e-mail to [email protected]
The above right to cancel does not apply to any goods made to customer’s specifications or bespoke items. Many of Rabbit and Bear’ goods can be personalised or are bespoke so please ensure the goods ordered are suitable for your requirements. All hand painted items are deemed to be a special order and cannot be returned unless faulty.

If any items purchased, stock or bespoke, are damaged or faulty the Customer must notify us immediately so that we may investigate and attempt to remedy the situation in accordance with the Sale of Goods Act and without affecting your statutory rights. Items on sale are non-refundable.

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